Wersja próbna

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Głos

Co to jest głos?

Komunikacja głosowa może być w niektórych przypadkach łatwiejsza niż za pośrednictwem czatu na żywo lub poczty e-mail. Połączenia są szczególnie popularne w przypadku pytań nietechnicznych, takich jak pytania przedsprzedażowe lub rozliczeniowe, które można łatwo rozwiązać przez telefon.

Komunikacja głosowa w LiveAgent może służyć jako:

  • Telefon do telefonu (klient dzwoni ze swojego telefonu, a agent odbiera go ze sprzętowym telefonem na końcu)
  • Telefon do komputera (klient dzwoni ze swojego telefonu, a agent odbiera połączenie w panelu agenta LiveAgent).
  • Telefon do urządzenia inteligentnego (działa podobnie jak telefon do komputera, ale zamiast komputera używany jest smartfon. Klient może dzwonić ze swojego telefonu, a agent po drugiej stronie może odebrać połączenie za pomocą aplikacji telefonicznej LiveAgent na swoim urządzeniu mobilnym. Aplikacja wykorzystuje dane mobilne do działania).
  • PC to PC (umieszczając widżet połączeń w swojej witrynie, możesz pozwolić klientom dzwonić do Ciebie bezpośrednio ze swojego biurka za pomocą komputera. Tak jak Skype).
Głos
{ “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{ “@type”: “Question”, “name”: “What types of voice communication does LiveAgent support?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “LiveAgent supports the following types of voice communication: phone to phone, i.e. both the client and the agent talk on the phone; phone to computer, i.e. the client calls from the phone and the agent picks up in the LiveAgent panel; a phone call to a smart device, i.e. the client calls from the phone and the agent picks up using the LiveAgent phone application; computer to computer, similar to Skype, thanks to the widget available on the website. ” } }, { “@type”: “Question”, “name”: “How does the voice communication in LiveAgent work?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “With LiveAgent, you can conduct any type of voice communication in one place. This streamlines the agent’s work and allows you to monitor multiple channels at once.” } }, { “@type”: “Question”, “name”: “What are the benefits of voice communication?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “The advantage of voice communication is that it is more natural than written communication. The human voice is used, so we hear emotions, and it is easier and faster to explain certain things that may be more difficult to describe. In some situations it is also more possible as the person may need to be contacted quickly, but cannot write.” } }] }

FAQ

What types of voice communication does LiveAgent support?

LiveAgent supports the following types of voice communication: phone to phone, i.e. both the client and the agent talk on the phone; phone to computer, i.e. the client calls from the phone and the agent picks up in the LiveAgent panel; a phone call to a smart device, i.e. the client calls from the phone and the agent picks up using the LiveAgent phone application; computer to computer, similar to Skype, thanks to the widget available on the website.

How does the voice communication in LiveAgent work?

With LiveAgent, you can conduct any type of voice communication in one place. This streamlines the agent’s work and allows you to monitor multiple channels at once.

What are the benefits of voice communication?

The advantage of voice communication is that it is more natural than written communication. The human voice is used, so we hear emotions, and it is easier and faster to explain certain things that may be more difficult to describe. In some situations it is also more possible as the person may need to be contacted quickly, but cannot write.

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